Returns & Exchanges
At Sirona Hygiene Pvt Ltd, we prioritize your health and satisfaction by offering a flexible 7-day return policy for unused and sealed products. Due to the intimate nature of our hygiene range, items must be in their original packaging to qualify for a refund or exchange.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.
Quality Inspection
Ensure the product is unused, unopened, and has all original tags intact; our team will verify the item's condition upon arrival at our warehouse.
Reverse Pickup
Once your request is approved, we will arrange a free reverse pickup from your registered address within 48 to 72 hours.
Refund Processing
After a successful quality check, your refund will be credited to your original payment method or Sirona wallet within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing