Frequently Asked Questions
Everything you need to know about our products and services.
How long does it take for my order to be delivered?
Standard shipping usually takes 3-5 business days for metro cities and 5-7 business days for other locations across India.
What is your return policy for hygiene products?
Due to the intimate nature of our products, we do not accept returns once the packaging has been opened. However, if you receive a damaged or incorrect item, please contact us within 48 hours for a replacement.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
Are Sirona products safe for sensitive skin?
Yes, our products are dermatologically tested and formulated with safe, high-quality ingredients to ensure they are gentle even on sensitive skin.
How can I track my order status?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your package through the 'My Orders' section on our website.
Do you offer international shipping?
Currently, we primarily ship within India. For international inquiries, please contact our customer support team to check availability for your specific region.